Whitehill Country Park Booking Conditions
The Terms and Conditions set out below apply to all members of the party on whose behalf the booking or sale is made and forms your contract with Whitehill Country Park.
A booking is only accepted and confirmed when you receive a confirmation invoice. Please contact us if the details are incorrect, or if you do not receive confirmation within 5 working days. Bookings are not transferable and for a maximum of 3 weeks.
The number of persons, including children and babies, occupying the accommodation or pitch must not exceed the stated number of persons as shown. Facilities and caravans can only be used by the persons on the booking. Children remain the responsibility of their parents or guardians at all times. We cannot accept young groups except in some circumstances and all reservations must include a person of at least 18 years of age. Dogs are only permitted in specified dog-friendly accommodation.
3. DEPOSIT & BALANCE
We require a deposit of £100 per week or part week per lodge, £80 per caravan or £60 per touring, camping pitch and pod, plus our optional Cancellation Plan. The balance is to be paid 6 weeks before your holiday commences. We reserve the right to cancel your holiday and retain the deposit paid if full settlement of the holiday has not been made within this time. We charge 1.5% when you pay by credit card. There is no charge for debit card payments.
3. ARRIVALS & DEPARTURES
We aim to have your lodge or holiday caravan available from 3pm on the day of arrival, unless booked through an agency (4pm) or stated otherwise. Camping pods, touring and camping pitches are available from 12pm on the day of arrival. All accommodation and pitches must be vacated by 10am on the day of departure.
4. ALTERATIONS TO BOOKING
All amendments or alterations to booking details, returned cheques and bank charges are subject to a £20 fee. Bookings may not be transferred to any individual, other than those in the original party, without prior consent of the company. Pitches are bookable for one party only and may not be left onsite for any change of occupancy.
5. SPECIAL REQUIREMENTS
Please let us know if you have any special requirements when making your booking and, although we will do our best to accommodate your needs, they cannot be made a condition of booking as they are subject to availability. Every effort is made to allocate accommodation and pitches as requested, but this cannot be guaranteed. Please note, our park has hilly areas.
Unless notice of cancellation of your reservation is received in writing no less than 6 weeks prior to the commencement of your holiday, you will be liable for the full amount of the booking. The deposit is non-refundable.
7. CANCELLATION PLAN
We recommend you add our Cancellation Plan. It must be taken out at the time of booking and is £1 per night for touring, camping and pods; £2 per night for caravans; and £3 per night for lodges. It covers the whole party up to the day before your holiday commences against cancellation due to: A. Redundancy or jury service; B. Accident, injury, illness or death of a member of the party or close relation; C. Pregnancy of a member of the party or close relation. We guarantee to return the full amount of deposit and balance paid to Whitehill Country Park, under this plan. Circumstances outside of these do not qualify. Please give as much notice as possible and provide the appropriate authoritative document of your reason for cancellation, i.e. Doctor’s Certificate, Death Certificate and Redundancy. The Cancellation Plan is not a policy of insurance, nor does it replicate all the features of a typical holiday insurance policy. If you require insurance cover you should contact an insurance broker.
8. TOURING, MOTORHOMES & TENTS
We need to know the size of your accommodation, including your awning and gazebo, at the time of booking to ensure your allocated pitch is suitable. A mains 16-amp, 15-metre outdoor electric cable is required for Electric and Seasonal pitches. Please use a breathable groundsheet. Pup tents are to be used for storage only. Maximum 6 persons and 2 dogs per pitch.
9. CARAVANS, LODGES & PODS
We kindly request that all accommodation is left in a clean and tidy condition. All holidays are self-catering. You are responsible for any loss, damage or breakages that may occur. All floor plans, layouts, sizes and images are an approximate guide only and there are variations in design, décor and age. Pods have lighting, heating, one plug socket, a double fold-out mattress (plus two single fold-out cubes in the family pod), and you need to bring camping equipment. Hot tubs take time to heat up and may not reach full temperature until the morning after arrival.
10. CHOOSING ACCOMMODATION / PITCHES
A £10 supplement applies when requesting a specific caravan, lodge, pitch or pod, subject to availability. Should we not be able to uphold your request due to circumstances beyond our control, a suitable alternative will be arranged and we will pay back double the supplement. The suitable alternative will be specified by the company. If a suitable alternative cannot be found, we will reimburse you the supplement and the difference in accommodation price.
Caravan and lodge beds are made up for your arrival, unless your holiday is booked with Breakfree or a newspaper promotion. Tea towels are included. Please provide waterproof sheets for children. Bath towels are provided in all Signature range caravans, Premier Plus and Platinum lodges, where one towel per person per stay is provided on arrival. These are not changed and a charge applies if you require fresh towels during your stay. Towels are not provided for the hot tubs. Bath towels can be hired from Reception.
Use of accommodation electricity, gas, heating and water are included in the standard tariff, unless your holiday is booked with Breakfree or a newspaper promotion.
13. COTS, HIGHCHAIRS & PUSHCHAIRS
Travel cots, highchairs and pushchairs are available to hire from Reception on extra cost and must be booked in advance. Bed linen for cots is not provided.
1. OFFERS & PRICES
Prices and offers are correct at time of quote, are subject to change and can be withdrawn at any time. Holiday offers apply to new bookings only, are specific to the accommodation and dates stated, limited, subject to availability and do not apply to Seasonal Pitches. Offers cannot be used with any other offers or promotions, unless stated. VAT is applied at the current rate.
2. FACILITIES & ACTIVITIES
Modifications and improvements to accommodation and park facilities are being carried out continuously. While we make every effort to ensure the availability of all facilities and activities advertised, we reserve the right to alter or close certain facilities or activities without prior notice. If such a change is necessary, we will endeavour to advise you as soon as possible. The company is not liable in respect of facility or activity non-availability or otherwise due to circumstances beyond our control. Entertainment and use of the swimming pools is inclusive (unless your holiday is booked with Breakfree or a newspaper promotion), but we reserve the right to charge a nominal entrance fee. A charge may be applicable for selected facilities and activities. Facilities on Whitehill Country Park are exclusive to Whitehill guests only.
3. ENTERTAINMENT BARS
Persons under the age of 18 years are not allowed in certain bar areas without a parent or guardian. At busy times, seats in the entertainment areas cannot be guaranteed. At certain times, prams and pushchairs may not be permitted.
Please use main parking area for second cars, boats and trailers, which may incur a small parking fee. Only some caravans and lodges have allocated parking and this cannot be guaranteed. Commercial vehicles are not accepted.
We accept well-behaved dogs in certain areas and inside our specified dog-friendly caravans, lodges, touring and camping fields. Maximum of 2 dogs per pitch/ accommodation, surcharges apply. Dogs are not permitted in pods or any other accommodation not specified as dog-friendly. Dogs are not permitted on accommodation bedding or seating and owners are responsible for any damages caused by their dogs. Dogs are not permitted around the poolside or park buildings unless area is specified as dog-friendly. Dogs must be kept on a short lead under strict control and can only be exercised in the specified areas. Owners are responsible for cleaning up after their dogs. We reserve the right to ask the owner of any dog which causes a nuisance or threat to remove it immediately. We cannot accept any breeds listed under the Dangerous Dogs Act and the breed must be agreed before being allowed onto the park.
6. ASSISTANCE DOGS
Registered assistance dogs are accepted free of charge and permitted in all public areas of the park. Recognisable jackets must be worn at all times and the relevant paperwork on presented on arrival.
7. PET-FREE ACCOMMODATION
Dogs are only permitted in specified dog-friendly accommodation; however, we cannot guarantee that pet-free accommodation has not on occasion been occupied by an assistance dog. Please bear this in mind if you suffer from pet allergies.
8. WIFI ACCESS
WiFi is subject to availability and network conditions. Uninterrupted coverage cannot be guaranteed.
9. NON SMOKING
Public areas and all accommodation are non-smoking.
Please ensure BBQs are not placed directly on the grass, decking area or park furniture.
11. LOST PROPERTY
A charge is made for returning lost property by post. Please notify us as soon as possible. Lost property is only kept for a short period, after which it is given to charity.
12. PARK RULES
We aim to provide a relaxed holiday and we make as few rules as possible. Those that do exist are for the benefit of all our guests and therefore we ask you to abide by them. We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct is detrimental to our park or the comfort of other visitors. No refund shall be made.
We make every effort to ensure that your time with us runs smoothly but if you do encounter a problem during your holiday, please inform Reception immediately so we can conduct a thorough investigation and take remedial action if required. If you wish to pursue a complaint following your departure, please write to us within 28 days. Kindly note that no compensation will be considered for complaints first raised after the holiday has ended.
We do not accept liability for any personal injury, loss or damage suffered by you or a member of your party, unless there is wilful default and negligence by the company or its employees.
15. DATA PROTECTION
Information supplied will be stored for the future distribution of our advertising material to you. If you would prefer not to receive promotional information from us, then please contact us. We will not disclose this information to any person outside of the company without your agreement, other than our agents and contractors for the purpose of your holiday booking, unless we are legally required to do so. We have CCTV cameras at our holiday park for crime prevention and safety reasons.
*Win a Luxury Christmas Dog Treat Box Terms and Conditions*
Terms and Conditions apply. All entrants must be over 18. Prize can only be posted to a UK address. Competition ends 10am on Friday 16 December 2016. One winner will be randomly selected from the correct answers and the winners name will be announced on the Whitehill Country Park Facebook Page. Winner must claim prize within 28 days of being notified, Whitehill Country Park reserves the right to award the prize to another entrant without liability to the winner.
Whitehill Country Park, Stoke Road, Paignton, Devon TQ4 7PF. Reg No. 4952001. VAT No. 852 6980 93.
Authorised and regulated by the Financial Conduct Authority 709623