FAQ's

Green Flower

You're currently browsing our frequently asked questions page. Any questions you may have should be answered here, but if you need any other information please contact us on 01803 782338.

    General

    2016 Season: 21 March -  1 October

    2017 Season:  31 March - 30 October

    Please check the facilities section of the website for individual opening dates.

    Dogs are warmly welcomed at Whitehill Country Park in our range of caravans, lodges and touring/camping pitches. We have a large dog exercise area, woodland walks, warm dog shower, doggie accessories and much much more.

    It should be noted that there is a maximum of 2 dogs per unit. Dogs are not permitted in our camping pods.

    Our Dog Charges are:

    Caravans and Lodges £30 per break, £50 per week

    Touring and Camping £2.50 per night per dog

    For more information click here to view our 'Dogs At Whitehill' Guide

    Yes WiFi is available across our park. Our Hayloft Bar, Den Soft Play and Rafters Amusements have free WiFi. Lodges and Signature range caravans have complimentary WiFi for up to 2 devices. If you would like to access WiFi from your pitch or accommodation we sell pre-paid WiFi cards in reception.  Please check the signal before purchasing as signal strength cannot be guaranteed in all areas of the park. WiFi is subject to availability and network conditions, uninterrupted coverage cannot be guaranteed.

    Please contact reception if you require any assistance whilst staying with us. Call into Reception or phone us on 01803 782338. 

    You are more than welcome to have a barbeque. However we do ask you not to place barbeques directly onto the grass, accommodation steps, decking or furniture. Please ensure they are extinguished and disposed of responsibly.

    Friends and family are welcome to visit you at your accommodation; however they will not be able to use the facilities on-site.

    Smoking is prohibited throughout our facility buildings, accommodation and around the poolside. Designated smoking areas are provided.

    My Booking

     If it is available at time of booking we will do our best to ensure you are allocated the specified pitch or accommodation. A charge applies, please contact us on 01803 782338 for further information.

     

    All holiday balances are due 42 days before the start of your holiday. To pay your balance call our Reservations Team on 01803 782338, or if you booked online you can access your online account to pay. A charge applies if using a credit card.

    Confirmation documents are sent via email shortly after your booking is completed. Please contact our Reservations team on 01803 782338 if you have not received your confirmation or would like to request another.

    Should you need to cancel your booking please contact us on 01803 782338 as soon as possible. Please be aware that all bookings are subject to our booking conditions.  

    We ask that all accommodation/pitches are booked under the name of the person or persons occupying the accommodation/pitch. If booking more than one accommodation/pitch, please provide individual names and addresses. We do not accept group bookings.

    Yes. We do require you to pay a deposit at time of booking to secure your holiday accommodation. These vary depending on the type of accommodation and the lenght of your booking.

    • Touring, Camping and Pods £60 per week 
    • Holiday Caravan £80 per week
    • Lodges £100 per week

    ​If you are staying more than 7 nights, you will be required to pay a 2 week deposit.

    The remainder of your holiday balance will be due 42 days before the start of your holiday.

    Checking In

    By car (from North)
    From the end of the M5 at Exeter, take the A380 towards Torquay, into the heart of the English Riviera and follow the signs to Paignton/Brixham. At the Tweenaway lights, stay in the right hand lane and turn right onto the A385 Paignton to Totnes Road. Take the left at the Parker Arms pub. We are one mile on the left, along the road towards Stoke Gabriel.

    By car (from South)
    From the A38, take the A385/A381 through Totnes towards Paignton. At the Parkers Arms pub turn right. We are one mile on the left, along the road towards Stoke Gabriel.

    By train
    The nearest train station is Paignton Station, a 10-minute taxi or bus ride.

    By bus
    From Paignton Bus Station, take the No.25 bus to Whitehill Country Park. The bus route will stop at the gate to Whitehill Country Park. The stop is named Whitehill.

    Check In times are as follows:

    • Camping, Touring and Pods from 12pm.
    • Holiday Caravans and Lodges from 3pm.
    • Signature VIP Hot Tub and Platinum Hot Tub Lodges have a priority check in time of 2pm.

     

    If you arrive after reception has closed, head to the Hayloft Bar. If arriving after 10pm please call to arrange a late check in. To avoid disturbing other guests we kindly ask that all touring and camping bookings arrive before 9pm.

     

     

     

    Please bring a copy of your confirmation with you when you check in at Reception. This is normally emailed or posted to you shortly after booking your holiday with us. If you forget to bring a copy of your confirmation, don't worry, we can also find your booking using your surname and postcode.

    Our Reception is open from 8:30am-late. If you arrive after our Reception has closed please make your way to the Hayloft Bar, where you can check in up until 10pm. If arriving after 10pm please call us to arrange.

    To avoid disturbing other guests, touring and camping arrivals should arrive no later than 9pm.

    All pitches, pods, caravans and lodges must be vacated by 10am on the day of departure.

    Camping, Touring and Pods

    You will need a standard outdoor 16 amp/240v Mains electric cable for all electric pitches. You may need up to 15 metres length. These are available from all good camping shops as well as our on-site shop.

    Awnings, pup tents and gazebos are permitted on the majority of our pitches for an additional nightly charge. Pup tents are for storage only. Please contact our Reservations Team about current charges.

    All pitches and pods have space to park one car. Please park any additional vehicles in the main car park. We do not accept commercial vehicles.

    Yes. Hairdryers are available in the amenity blocks. 

    There is no additional charge. Water, electricity and use of the shower facilities are included in the nightly rate.

    For touring and camping we allow a maximum of 6 people per pitch plus 2 dogs. Our Orchards pod sleeps a maximum of 2 people whilst our Woodland pod has capacity for 2 adults and 2 small children.

    You wil need to bring all your camping gear, minus the tent!

    Our pods come with a fold out mattress (1 Double in the Orchard Pod or 1 Double and 2 Singles in the Woodland Pod), so make sure you bring your own towels, pillows, sleeping bags or duvets and bed linen.

    Our pods come with lighting, heating and a plug socket and you will also be provided with outdoor table and chairs. You may also wish to bring your own cooking equipment, plates, cups, cutlery and camping stove.

    Holiday Caravans and Lodges

    Yes, a selection of pots, pans, utensils, crockery and cutlery are provided for you. All caravans and lodges have a microwave.

    Yes, all Holiday Caravans and Lodges have heating. Comfort and Comfort Plus caravans have electric heating with radiators in each room plus an electric fire in the living area. Signature range caravans and all lodges have central heating throughout.

    Yes, travel cots, pushchairs and highchairs can be hired from reception for an additional charge of £10 per item. They can be hired on arrival, but we recommend booking these items in advance, please contact us on 01803 782338 for assistance.

    Towels are not provided in the Comfort or Comfort Plus accommodation. You may bring your own towels or hire them from Reception. One bath towel per person is provided for all Lodges as well as Signature, Signature Premier and Signature VIP caravans. Please note that these are not changed. An additional charge applies if you would like fresh towels during your stay, please contact reception for further information. Additional towels are not provided for hot tubs.  

    Holiday Caravans do not come with irons or ironing boards, however ironing facilities are available free of charge in our laundrette. Irons and ironing boards are provided in Lodges.

    The majority of our caravans and lodges have allocated parking for one car outside, however this is not guaranteed. Please inform our Reservations team at time of booking if adjacent parking is a specific requirement and we will do our best to ensure your request is met. If you have two cars, the second vehicle must be parked in the main car park.

    Dog-Friendly Holidays

    We offer a range of dog-friendly accommodation to suit all budgets. Dogs are welcome to join you on all our camping and touring pitches, and we also offer a range of dog-friendly caravans and lodges. Please be aware that dogs are only permitted in specified dog-friendly accommodation which must be pre-booked. Additional charges apply.

    Please note: Dogs are not permitted in our Camping Pods.

    We offer a range of dog-friendly accommodation, however if you made your booking before you had a dog you will not have been allocated dog-friendly accommodation. Dogs are only permitted in our specified dog-friendly accommodation. If you now wish to bring a dog you will need to contact us as soon as possible on 01803 782338 as we will need to amend your booking. Additonal charges apply per dog. Max 2 dogs per unit.

    Yes. We allow a maximum of 2 dogs per accommodation/pitch.

    Dogs are welcome to join you in the following areas:

    The Hayloft Bar and Restaurant  - upper level is a dedicated dog-friendly seating area.

    Hayloft Terrace -  all areas  

    Reception -  all areas

    Hayloft Cafe - outside seating area

    Rafters Family Amusements - lower levels.

    When on-site, dogs must be kept on a lead at all times. Dogs are permitted off the lead in the fenced Dog Excerise Area and the Bluebell Woods.Owners are also responsible for cleaning up after their dogs. 

    Please be aware that dogs are not permitted around the poolside or any other park buildings/facilities not specied as dog-friendly.

     

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