Whitehill is Good To Go
Published: 29th Jun 2020
We are delighted to be welcoming guests back to our family-run holiday park from 4th July 2020 and we thank you for your continued patience and understanding over the last few months.
In these unprecedented times we do feel its important for all our guests to fully understand there will be a number of changes to your usual Whitehill experience as we strive to implement the strict Government guidelines to ensure the site is, and remains, Covid-Secure for the safety of guests, staff and our local community.
As a family-run holiday park we are taking these measures very seriously and whilst we appreciate the list of restrictions and additional guidelines are extensive we need to ensure all guests are fully aware of their obligations and responsibilities in maintaining a safe, friendly and relaxing environment for everyone using the park.
Please read the following information so you are fully aware of what to expect as we all adapt to the 'new normal'.
It will be very different
Here are the main points to consider…
Spick and Span
Robust cleaning and hygiene procedures are in place throughout the park and hand sanitising stations are located at key points which should be used before and after visiting the facilities. Whilst every effort will be made to reduce the spread of infection, shared facilities remain high-risk areas. All guests must remain alert, follow the guidance on social distancing and practice good personal hygiene at all times.
We are implementing a ‘drive-through’ check-in at the main gate for all new arrivals. To speed up this service please ensure you have your booking number ready.
All our arrival information will now be online only and we will not be providing paper copies on your arrival. You will receive another email in the next few days with further details and links.
Delayed Check In Times | Holiday Caravan & Lodge Bookings only
Due to the enhanced cleaning procedures in place, check in times for Holiday Caravans and Lodges will be affected. We recommend arriving no earlier than 2pm. Accommodation will not be accessible until 5pm. This is to allow our Housekeeping team the additional time to ensure the accommodation is thoroughly cleaned and sanitised prior to your arrival. We are required to remove any 'non-essential inventory' from our accommodation - items you will no longer find include cushions, throws, bread bins etc.
Check-in time for Pods, Camping and Touring will be from 12 noon as usual.
Social Distancing Protocols
Social distancing guidelines must be followed at all times, this includes within pitches and accommodation units. For the safety of our guests and staff we will continue to practice 2 metre distancing onsite, this can only be reduced to 1 metre in areas where other measures (eg. Perspex screens) are in place.
From 4th July please remember that:
-No more than 2 households can gather at any one time, whilst observing social distancing.
-If from multiple households (more than 2), a maximum of 6 people can gather, however you must remain outside and practice social distancing.
- Children must be accompanied by an adult at all times.
Our staff have the right to refuse service to anyone failing to comply with social distancing regulations. This could also lead to the immediate termination of your stay at Whitehill.
**BREAKING NEWS - We're excited to hear the Government has announced that outdoor pools can re-open on Saturday 11th July. The safety of our guests and staff is our top priority and we are working hard to put the appropriate safety measures in place.We appreciate your understanding and patience, as there is significant work involved in re-opening the pool safely - and due to the short notice - it will need to remain closed for a little while longer - watch this space, we'll update you as soon as we can
Our on-site facilities will have reduced capacity and service waiting times will be extended. The swimming pool, gym and soft play area remain closed until further government notice. Live music/entertainment is not permitted and sports will not be screened in the bar areas.
Under the current guidelines we are unable to provide a full restaurant service due to the limited number of staff permitted in the kitchen at any one time. A limited ‘take-away’ menu will be available.
Card or Contactless Payments only
We will no longer be accepting cash as payment on site. All payments must be made using card or contactless methods.
Out and About
Whilst many of our local tourist attractions may not be fully open yet we are lucky to be located in a beautiful countryside setting, within close reach of spectacular coastline and beautiful Devon beaches, the Southwest Coast Path and Dartmoor National Park. Onsite you’ll find private woodland walking trails and from the park you can enjoy a peaceful socially distanced walk to the village of Stoke Gabriel with its picturesque mill pool and quay. As responsible park operators we would encourage all guests to act diligently and continue to follow social distancing measures when exploring our wonderful local area.
We appreciate that due to the current restrictions you may not wish to visit the park at this time. If you have any questions or concerns about an existing booking, please call us on 01803 782338 or email [email protected] and we can discuss the options available.
Please be aware that our phone lines have been exeptionally busy, and response times are currently reduced. Please be patient, we will get back to you as soon as possible.