Covid-19 Update | Managing Your Holiday Expectations
We are delighted to be welcoming guests back to our family-run holiday park from 4th July 2020 and we thank you for your continued patience and understanding over the last few months.
In these unprecedented times we do feel its important for all our guests to fully understand there will be a number of changes to your usual Whitehill experience as we strive to implement the strict Government guidelines to ensure the site is, and remains, Covid-Secure for the safety of guests, staff and our local community.
As a family-run holiday park we are taking these measures very seriously and whilst we appreciate the list of restrictions and additional guidelines are extensive we need to ensure all guests are fully aware of their obligations and responsibilities in maintaining a safe, friendly and relaxing environment for everyone using the park.
Please read the following information so you are fully aware of what to expect as we all adapt to the 'new normal'.
It will be very different
Here are the main points to consider…
Spick and Span
Robust cleaning and hygiene procedures are in place throughout the park and hand sanitising stations are located at key points which should be used before and after visiting the facilities. Whilst every effort will be made to reduce the spread of infection, shared facilities remain high-risk areas. All guests must remain alert, follow the guidance on social distancing and practice good personal hygiene at all times.
We are implementing a ‘drive-through’ check-in at the main gate for all new arrivals. To speed up this service please ensure you have your booking number ready.
All our arrival information will now be online only and we will not be providing paper copies on your arrival. You will receive an email a few days before your holidays starts with further details and links or Click here to view our current online Arrivals Information
Delayed Check In Times | Holiday Caravan & Lodge Bookings only
Due to the enhanced cleaning procedures in place, check in times for Holiday Caravans and Lodges will be affected. We recommend arriving no earlier than 2pm. Accommodation will not be accessible until 5pm. This is to allow our Housekeeping team the additional time to ensure the accommodation is thoroughly cleaned and sanitised prior to your arrival. We are required to remove any 'non-essential inventory' from our accommodation - items you will no longer find include cushions, throws, bread bins etc.
Check-in time for Pods, Camping and Touring will be from 12 noon as usual.
Social Distancing Protocols
Social distancing guidelines must be followed at all times, this includes within pitches and accommodation units. For the safety of our guests and staff we will continue to practice 2 metre distancing onsite, this can only be reduced to 1 metre in areas where other measures (eg. Perspex screens) are in place.
From 4th July please remember that:
-No more than 2 households can gather at any one time, whilst observing social distancing.
-If from multiple households (more than 2), a maximum of 6 people can gather, however you must remain outside and practice social distancing.
- Children must be accompanied by an adult at all times.
Our staff have the right to refuse service to anyone failing to comply with social distancing regulations. This could also lead to the immediate termination of your stay at Whitehill.
Our Outdoor Swimming Pool, Shop, Hayloft Bar, Hatch Take-Away, Laundrette and Outdoor Playgrounds are all open, however will have reduced capacity and service waiting times may be extended.
A ‘take-away’ food service will be available. Under the current guidelines we are unable to provide a full restaurant service due to the limited number of staff permitted in the kitchen at any one time. As numbers are limited, a booking system is in place for use of the Outdoor Pool Click here.
There are also changes to our usual entertainment - this cannot take place inside, but we are bringing this in to the great outdoors with live music from our team and local musicians every evening (during the summer holidays) from 7:30pm.
Our Shire Craft Centre will re-open on 18th July (with bookable sessions), and the Fitness Suite from 25th July.
Card or Contactless Payments only
We will no longer be accepting cash as payment on site. All payments must be made using card or contactless methods.
Out and About
Whilst many of our local tourist attractions may not be fully open yet we are lucky to be located in a beautiful countryside setting, within close reach of spectacular coastline and beautiful Devon beaches, the Southwest Coast Path and Dartmoor National Park. Onsite you’ll find private woodland walking trails and from the park you can enjoy a peaceful socially distanced walk to the village of Stoke Gabriel with its picturesque mill pool and quay. As responsible park operators we would encourage all guests to act diligently and continue to follow social distancing measures when exploring our wonderful local area.
We appreciate that due to the current restrictions you may not wish to visit the park at this time. If you have any questions or concerns about an existing booking, please call us on 01803 782338 or email [email protected] and we can discuss the options available.